Villas
Suites
Rooms
Specials
Meal Plans
Enhancements
Weddings
Proposals
Romantic Dining
Romantic Offerings
Culinary Beach Restaurant
Sunset Deck Restaurant
Special nights and events
Baoase’s Yachts
Spa & Wellness
Baoase Boutique
Beach
Activities
Baoase Luxury Health Club
CAN WE BE OF ASSISTANCE?
Frequently asked questions
Practical information as a preparation of your worry-free vacation
Please find the most Frequently Asked Questions below. Would you have any further questions about our resort, bookings, your travel to Curaçao
or your health and safety, please do not hesitate to contact us via our phone +5999 461 1799 or via email reservations@baoase.com.
How can I get to Baoase Luxury Resort?
Baoase is approximately 15 – 20 minutes (14km) located from the airport by car. Baoase offers luxury transfer service from and to Baoase. Please contact Guest Relations for more information about this service guestrelations@baoase.com
If you rented a car on the airport and wish to drive to Baoase yourself, we suggest you to use google maps or use the Curacaoroad maps provided at the service desk of your car rental.
See google maps for more information how to get from the airport to Baoase by car.
Do you offer All-Inclusive meal plan options?
Yes, we offer meal plans: All-Inclusive and Full American Plan. Please find more information here.
What are the Curaçao entry requirements?
Generally, tourists holding a valid passport may enter Curaçao without a written permit and remain with us for a period of up to 90 days. However, several nationalities (e.g., Cuba, Haiti, Peru) must present a tourist visa as part of the entry requirements. A visa should be applied for at least one month in advance at any representation of the Netherlands (in the concerning country). US visitors require a passport to get back into the USA. Nationals from Colombia, the Dominican Republic, China, and India do not need to apply for a visa if they are in possession of a valid multiple entry visa for the United States, Canada or the Schengen countries (Europe). As of July 1, 2015, Colombian nationals will not need a visa anymore to enter Curaçao. Tourists should be in possession of:
- Valid passport
- A return or outward ticket upon arrival
- Sufficient funds for accommodations and food
- The necessary documents for returning to the country of origin or further travel elsewhere
What time do I have to Check-out?
Our check-out time is at 12PM. Please find more information here.
Can we use tap water to drink?
Tap water on Curacao is safe to drink – it is of the finest quality. Since 1928, a seawater distillery has produced top quality drinking water for the island. It contains no chloride and little calcium, is tasteless, odorless and has a good bacteriological composition. You can fill up your recyclable bottle at various points on the island and the resort.
Do you have a dresscode?
Baoase’s dress code is casual and requires appropriate wear. You are required to wear a shirt in our beach bar and restaurant area. Dinner is slightly more formal describing the dress code as smart/elegant casual.
How can I rent a car?
The easiest way to get around the island is by car – either by our local taxi service or by renting one through Baoase. We can assist you in renting a car prior to your arrival to guarantee availability, but it can also be requested during your stay. No need to stand in any lines when renting through Baoase – the car rental company will come to the resort.
Does Baoase Luxury Resort offer an All-Inclusive package?
At Baoase Luxury Resort, you can add a Full American Plan or All-Inclusive meal plan to your stay. The All-Inclusive meal plan includes a welcome amenity upon arrival, a welcome package in your mini-bar, daily breakfast, daily 3-course a la carte lunch and dinner, a selection of luxury spirit brands by the glass, selectively chosen house wines and and Prosecco by the glass, soft drinks and a personal server that is available to you daily from 07:00 AM – 05:00 PM. Please find more information here.
Are children allowed at the resort?
Yes, we are more than happy to welcome families at Baoase Luxury Resort.
Do you offer airport transfers?
Yes, we offer VIP airport treatments and luxury airport transfers. Please find more information here.
Is there a parking lot for resort – and restaurant guests?
Yes, a secured parking lot is available for resort- and restaurant guests.
Are there Spa & Wellness services at the resort?
A wide range of spa services are available to enjoy in your own private villa, suite or in the Massage Gazebo. Furthermore, we provide different hand and feet treatments and aloe body packages.
What kind of cards do you accept?
We accept the following cards:
- VISA
- Mastercard
- American Express
- Discover
Is laundry service available?
Yes, with great pleasure we offer laundry service on request.
Is the resort wheelchair accessible?
No, the resort is not wheelchair accessible.
Is smoking allowed at the resort?
Smoking is allowed outside in the designated areas.
Can I invite friends over to the resort, beach or restaurant?
Yes, but there are some conditions, please read more here.
Is breakfast included and what are the service hours?
Breakfast is included in your stay and is served daily from 07:00 AM until 10:00 AM at Baoase Culinary Beach Restaurant. Please find more information here.
What are the opening times for your restaurant?
The restaurant is open for breakfast, lunch and dinner at the following times:
Breakfast: 07:00AM – 10:00AM
Lunch: 01:00PM – 03:00PM
Dinner: 06:00PM – 10:00PM
How can I make a reservation?
What languages are spoken at the resort?
At Baoase Luxury Resort, we have a multicultural environment. Therefore, multiple languages are spoken by our staff.
- English
- Dutch
- Papiamentu
- Spanish
How can I apply for a job?
For information about job positions and how to apply, please refer to our website.
Does Baoase Luxury Resort have adjusted terms and conditions?
Please find our terms & conditions here.
Can I move or cancel my reservation without penalty?
According to our normal policies, changes within 45 days of arrival may incur a penalty. However, due to the current situation, more lenient policies may apply to your reservation, based on your travel or booking date. You can find our terms & conditions here. For additional questions regarding this matter, please contact our reservations department at reservations@baoase.com.
Why is it recommended to take a travel insurance with my reservation?
Travel insurances cover a lot of unexpected events during your holiday. However, not all costs incurred as a result of the COVID-19 situation are covered. Therefore, we recommend you to take out an additional travel insurance with a COVID-19 coverage.
What happens if I will be tested positive for COVID-19 during my stay on Curaçao?
If you are tested positive for COVID-19 during your stay on Curaçao, you will be quarantined immediately. You will follow the COVID-19 guidelines of Curaçao to guarantee safety for visitors and staff, while making you feel at home in a safe and relaxed environment. Please find more information about this topic here.
Our American and Canadian guests can choose to apply for the COVAC Global COVID-19 Evacuation & Repatriation Programme. Should you be diagnosed with COVID-19 during your vacation on Curaçao while staying at Baoase, COVAC will ensure an all-expense paid medical transport back to your home city of record. Please find more information about this programme here.
Is your resort open?
Both our resort and restaurant are open and we are ready to welcome our guests! Our goal is to keep you safe so you can fully enjoy your vacation with peace of mind. We have been taking extra steps to not only extensively clean and disinfect our resort grounds and accommodations to prevent the spread of COVID-19, but to adhere to newly set-up protocols. Please find more information about our opening here.
Can we have breakfast, lunch and dinner in the restaurant?
Yes, we are open for breakfast, lunch and dinner. To ensure social distancing at our Baoase Culinary Beach Restaurant, we have created a safe distance of at least 2m (6 ft) between tables and seats. Individuals and family members who wish to be seated together may request to do so. Between different groups of guests a safe distance will be maintained. Hand sanitizer dispensers will be available at the entrance of the restaurant and guests will be encouraged to use them. Our staff is trained to maintain a social distance of at least 2 meters, while still providing you with the level of service you are accustomed to.
Restaurant Visitors
If you are interested in having dinner at our restaurant, please contact our Restaurant Department for a reservation at restaurant@baoase.com
Do I have to wear a face mask while being on the resort?
According to the GGD, wearing a face mask is not recommended for most healthy individuals. The most important thing is keeping a social distance. Wearing facemask at Baoase Luxury Resort is to each guests’ preference and is not compulsory. Our Baoase team wears face masks in all areas.
What safety and prevention protocols are being implemented at Baoase?
Following the guidelines of the World Health Organization as well as the National Health Authorities, we have been taking extra steps to not only extensively clean and disinfect our resort grounds and accommodations to prevent the spread of COVID-19, but to adhere to newly set-up protocols. Our goal is to keep you safe so you can fully enjoy your vacation with peace of mind. Please find our renewed Safety & Prevention plan here.
Can we travel to Curaçao and what are the conditions?
Please find the approved list of countries that are allowed entry into Curaçao and the Curaçao entry requirements here.
What are the new guidelines of the Curacao International Airport?
Our local Airport has made sure to implement new guidelines to ensure safety of all guest entering our island, the ones leaving as well as their employees. You can find their guidelines through this link.
What does it mean if Curaçao has an orange travel advisory for your destination?
This means that the advice is given not to travel to our beautiful island and that if you do decide to travel there will be certain extra measures in place like an extra PCR test, or self-quarantine when returning home, even if you do not have any COVID-19 symptoms. These measures vary per destination.
With our separate accommodations of which the majority boasts a private pool, terrace and/or even a private beach, we do believe that Baoase Luxury Resort remains a safe haven for people who are looking for a relaxing holiday or an escape from the reality we are living in today. And with our Culinary Beach Restaurant, our private beach and lagoon, and our personal high-end service, there is no need to leave the resort.
I made my reservation with a travel agent or at an online booking platform and have questions regarding policies or cancellation.
Adjusted terms and conditions may be applicable to your reservation. We kindly advise you to contact your travel agent or the online booking platform at which you booked regarding your reservation.
